Why am I being asked to send documents?

While we do our best to keep the rental process as simple as we can for our customers, we have to process all orders through our own insurance company. As part of our standard order verification process, we must ask for identifying documents to make sure nobody is using your credit card without authorization.

For local customers we ask for this information in advance in order to expedite the pick-up process. Verifying a new customer can take up to three business hours, by sending the requested documents in advance we can make sure your order ready when you get to our office. Our verification process cannot begin until we have received the documents.

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