We are passionate about camera gear, and we know how expensive it can be to get all the equipment that is needed either for work or play. That's why we decided to make as many products as we can available for people to rent and use only while they need it. Whether you have a paid or school assignment, or are going on vacation, we are here to offer you the camera gear you need, when you need it.
Below you can find answers to the most frequently asked questions. If your question is still not answered, you can find many ways to get in touch with us on the right column of this page. We're always looking forward to talk to our customers!
How does it work?
We try to make the process of renting camera equipment as simple and quick as possible. In a nutshell this is what happens:
- You find the gear you need on our site (lenses, cameras, accessories, lighting equipment, etc), and place your order by clicking on the check out or cart links. If you need the equipment on a specific date, uncheck the "Ship this order right away" checkbox during checkout and you will get a field to enter the date you need it for.
- We'll ship your order, including a return shipping label in the box.
- You make great photos with the gear you rented, and ship it back in the same box we sent it in, you only have to apply the included shipping label and drop it off at any FedEx location.
Can I make a reservation?
Yes. Just add the items you need to your cart, and on the checkout screen you will be asked when you need this order. If "A future date" is selected you will be able to select the date you wish to get the equipment:
We'll do our very best to meet your requested date, but in case our inventory levels don't allow it, we will let you know with enough time so you can plan accordingly. Your credit card will not be charged until your order actually ships.
Do you offer insurance?
We offer optional damage insurance on most of our equipment. If a piece of equipment is damaged while you have it, you would normally be responsible for all repair costs associated with the damage. If you get insurance, you are only responsible for a maximum of 10% of the total value of the equipment. For example if a $1,000 lens is damaged, and the repair costs are $400, without the optional insurance you are responsible for the $400, but if you get the insurance you are only responsible for $100 (10% of the cost of the lens).
Please note that this optional insurance does not cover loss, theft or water damage. Check with your homeowners, or travel insurance company to be sure what you can expect to be covered.
You don't carry the item I need, can I request it?
We are always expanding our inventory, and chances are we may be able to get it for you. Fill out our short Gear Request Form, and we'll get back to you very quickly with a decision.
Do you charge a deposit?
We do not require a deposit for most of our orders, we only charge you for the days you select to rent the equipment and no additional holds are placed on your credit card. In some rare cases a deposit may be needed to meet the requirements of our own insurance company.
I rented some equipment, do you have the user guide?
We don't ship printed user guides with the equipment, however we offer PDF guides for most of the items we carry, you can find them under the User Guide section »
Can I extend my rental?
If you wish to extend your rental contact us as soon as possible and we'll do our best to accommodate your request, we may be unable to extend it if someone is already in line for the equipment. Please note we are unable to convert the rental period to a longer one and only charge the difference between the two rates. Click here for more details »
Do you have a referral program?
We sure do! and you'll get credit for 10% of your friend's rentals! Click here for more details »
I live in the greater Atlanta area. Can I schedule a pick up?
We do offer local order pickup at two different locations in Sandy Springs and Alpharetta. Click here for more details »